The benefits from knowing who's calling who and who's calling you are many

Automatic Reports
All reports can be scheduled to be emailed to those who need them when they need them. Monthly, Weekly, Daily, Hourly

General traffic Reports
All reports display time received or made, duration and time terminated. You choose the CLI, called number/s or extension/s and the period the calls were made - month/s, day/s or hour/s

• Inbound calls by the caller's ID or by the receiving extensions
• Outbound calls by the dialled number or by the calling extension
• Inbound calls by the number dialled by the caller - source of call!

Call Centre Reports
You select the period of the report, the call centre group/s, time before answer and the focus - recipient or number. Reports may show the summary of results with a drill down option.

• Traffic by group/s
• Traffic by Agent/s
• Abandoned Calls
• Agent Activity - time spent in different modes - on call, available, unavailable, etc
• Agent Activity graphically

Reports are created in Crystal Reports. New reports created are copied into the report folder so that they may be generated with the automatic option.