Call CentreI-Call
The many functions of I-Call reduce the workload, improve the relationship with callers, record what is said, send instant text messages to those busy on a call. The result is greater efficiency, improved morale and happier customers.
Productivity Soars
Morale Improves
Customers Impressed
You win in many ways with I-Call and so do your customers and other regular callers.
With your telephone system integrated with your contact program their dealing history
is open on the PC of the person who will answer their call - fully informed.
This is most likely not what happens at the opposition
SMS Messaging
Database Integration
Conversation Recording
Office staff, like tradespeople work far better with the right tools. The hammer has been in use for decades. Then the pneumatic hammer arrives and work takes half the time and the quality improves.
COST EFFECTIVE - Compare the cost of a staff member at $5,000.00 per month and the cost of less than $5.00 per month for a seat of I-Call - with a probability of saving several hours - and you are well ahead.
With every I-Call order placed you will receive two valuable extras.If you would like to learn more click the "Read more in the I-Call brochure" or call 1300 552 676
- I-CON The Operator Console - does all that I-Call does with several features that will make the operator more efficient. He or she will attend to callers promptly and pleasantly.
The whereabouts of all of the team appears when she moves the cursor to the wanted extension. When a call arrives for a person is on the phone. He or she sends an instant text messages which immediately appears on their PC screen. He or she can send an immediate reply. Again the caller can be offered options rather than waiting for their call to finish.
- Who's Calling - A smart programs that records details of all calls coming and going. It can then run reports on many aspects of the call traffic - or reports can be automatically sent to relative people at preset times.