The call centre manager has different information needs than the sales people or general management who like to keep their finger on the pulse. You will see information on the above displays that cater very well to both of the interested groups - and are the most important factors in achieving targets.

Another important factor is keeping the people on the phones aware of current performance. This is achieved in two ways. Firstly the I-Q Agent application bar displays the results in real time against targets. Secondly, the manager is always up to date and, if necessary, can send messages to all. This message flashes in red across the entire Application Bar - can't be missed.

Call Centre Solutions presentation

The Call Centre Agent is well informed with the continuous update of Call Centre happenings - the number of waiting calls in each group - answer - performance against target. When targets are exceeded flashing yellow, then red timer alerts everyone to the situation.

The bar also shows communications from management - flashing red on a black background - it simply can't be missed.

I-Q Agent has two valuable features that are particularly useful in the call centre. The ability to record conversations and to integrate with a database. Enjoy the time saving convenience of the caller's screen opening before you answer the call.

Finger on the pulse
Build your longer term plans on the most comprehensive reporting available. Know when the peaks occur and plan around this knowledge.

Know who your performers are with reports that show who takes the calls, how long their calls take, how long do they remain in Wrap Up time and everything else you need to know.


Automatic Reporting
Stay up to date with performance. Your reports are automatically delivered to you when you want them - showing just what you want to know.

Export reports to many different programs ranging from databases to spreadsheets, PDF and many more.

Read more in the Call Centre brochure